Returns
Our return policy is valid for 30 days. If 30 days have elapsed since your purchase, we regret to inform you that we cannot provide a refund or exchange.
To qualify for a return, items must be unused and in the same condition as they were when you received them. Original packaging is also required for returns.
Certain types of products are exempt from returns. For instance, perishable items such as food, flowers, newspapers, or magazines are not returnable. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids and gases.
Other non-returnable items include:
– Gift cards
– Downloadable software products
– Some health and personal care items
When processing your return, please ensure you have a receipt or proof of purchase.
Returns should not be sent back to the manufacturer.
There are specific circumstances where only partial refunds may be issued (if applicable):
– Books with visible signs of use
– Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
– Items that are not in their original condition, damaged, or missing parts for reasons not attributable to our error
– Items returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us by email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.